Shipping policy

Last updated: September 10, 2026

Processing and delivery time Orders are processed and shipped from our fulfillment partner. Estimated delivery is 7–14 business days from the date of purchase. This is an estimate, not a guarantee — delays caused by the carrier, customs processing, weather, or other events outside our control are not OreLuma's responsibility.

International shipping Any unexpected charges applied by customs or local authorities are not OreLuma's responsibility.

Order tracking You'll receive a shipping confirmation with tracking information once your order ships.

Lost or delayed packages If your order hasn't arrived within the estimated window, contact us at support@oreluma.com and we'll look into it with the carrier. If a package is confirmed lost, or delivery is excessively overdue, we'll work with you on a replacement or refund.

Questions support@oreluma.com